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DELIVERY — Shipping
Free shipping over $50
Duties and taxes may apply depending on your country.
Shipped from Seoul by international express, dispatched the next business day after your order. Delivery to the US typically takes about 4–7 days; transit time varies by country.
RETURN — Exchanges · Returns
14-day return window
Returns and exchanges are accepted within 14 days of delivery. For change-of-mind returns, return shipping is paid by the customer; defective or incorrect items are replaced at our cost. Opened or used products may not be eligible for hygiene reasons.
FAQ
Frequently asked questions.
Q Is the NEO SHOT serum really pain-free?
Engineered with 60μm ultra-fine vegan spicules to sharply reduce stinging and prickling — no adverse skin reactions were observed in human application testing. Responses vary by individual, so we recommend starting with a small amount.
Q How often should I use it, and how?
After cleansing and toner, smooth 2–3 drops over the face morning and evening, let it absorb, then finish with Longrun Cream. Daily consistency matters more than any single application.
Q Is it suitable for sensitive skin?
It is designed to be gentle and pain-free, so sensitive and combination skin types can use it. If irritation occurs, stop use and consult a professional.
Q Do the serum and cream have to be used together?
Used together, the PDRN·NAD⁺ synergy carries through both steps — but each also works on its own. Choose what fits your skin and routine, or take the Skin Quiz for a personalized recommendation.
Q How long does international shipping take?
Free over $50. Orders are dispatched from Seoul the next business day by international express — about 4–7 days to the US. Transit time varies by country.
Q How do I return or exchange an item?
Email hello@gippeun.com within 14 days of delivery. For change-of-mind returns, return shipping is paid by the customer; defective or incorrect items are replaced at our cost. Opened or used products may not be eligible for hygiene reasons.
